Questions, Answered

Everything about ordering, sizing, shipping and returns at The Pricy.

01Orders

How do I place an order?

Choose your jacket, pick your size and add it to your cart. When you are ready, go to the cart and check out. You will receive a confirmation email once your order is placed.

Do I need an account to shop?

No. You can check out as a guest every time. An account simply saves your details and lets you track past orders.

How will I know my order is confirmed?

Right after you order, we email you a confirmation. Our team then contacts you to confirm your size before we start making your jacket.

How do I use a discount code?

At checkout, enter the code in the discount or promo code field and select Apply. The discount is shown before you pay.

Can I change or cancel my order?

To change your order, email contact@thepricy.com within 12 hours of placing it. Cancellations are accepted within 24 hours of purchase.

02Making & sizing

How long does it take to make my jacket?

Every piece is made after you order. Making a jacket usually takes 2 to 5 business days, depending on the design. Detailed designs and embroidery can take a little longer.

How do I choose the right size?

Pick the size you normally wear, or choose Custom. We email you to confirm your measurements before we start.

Do you offer customisation?

Yes. Many styles can be customised. Contact us with what you have in mind and we will tell you what is possible.

03Shipping

Do you offer free shipping?

Yes. Shipping is free worldwide on orders over $100.

How long does delivery take?

Once made, shipping usually takes 2 to 4 business days. From order to delivery it can take up to 9 business days. We do not ship on weekends or holidays.

Will I pay customs duties or taxes?

International orders can be subject to customs duties, taxes and import fees, depending on your country. These are paid by the customer.

04Returns

What is your return policy?

You can return items within 20 days of purchase for an exchange or a full refund. See our delivery and return policy for the details.

What if my order arrives damaged?

Contact us right away at contact@thepricy.com with your order number and photos.

05Payment

How can I pay?

We accept PayPal and all major credit and debit cards, including Visa, Mastercard and American Express. Shop Pay Installments are also available.

06Products

What materials do you use?

Each product page lists the exact leather, lining and details of that jacket, so you know what you are buying.

Do you have a physical store?

No. The Pricy LTD operates online only, so we can offer premium jackets without the luxury price tag.