DELIVERY & RETURN

DELIVERY LOCATION

We deliver items worldwide.

ORDER PROCESSING & MANUFACTURING TIME

Once your order is placed, our skilled craftsmen begin working on your jacket. The manufacturing process typically takes 3 to 9 business days, depending on the jacket’s design and materials used.

  • Simple Jackets – These are crafted in the shortest time frame.
  • Detailed Designs & Embroidery Work – Jackets with intricate embroidery or special detailing may take longer, as precision and craftsmanship are required to ensure high-quality results.

We prioritize quality and attention to detail in every jacket we create. Rest assured, we work efficiently to deliver your order as soon as possible.

DELIVERY TIME

  • Free Shipping: Delivery in 7 to 10 business days
  • Standard Shipping: Delivery in 5 to 7 business days
  • Express Shipping: Delivery in 2 to 4 business days

Note:

  • We do not ship on Saturdays, Sundays, or holidays.

RETURNS

  • Returns are accepted within 20 days from the purchase date.
  • Customers typically have 09 to 10 days to file a return after receiving their jacket.
  • Items must be in new, unused condition with original tags attached.

For size-related issues:

  • 100% Refund: Only if you respond to our size confirmation email within 24 hours of receiving it.
  • If the delivered jacket doesn’t match the measurements confirmed in the size email, you’re eligible for a 100% refund.
  • If the delivered jacket matches the confirmed measurements but doesn’t fit, you can either:
    • Exchange the jacket, OR
    • Receive a 60% refund.

For delayed, damaged, or defective items:

  • If the item isn’t delivered within 30 days or arrives damaged, you’re eligible for a 100% refund, following the return process below.

RETURN PROCESS

To return or exchange an item:

  1. Email us at pricythe@gmail.com with your order number and issue details.
  2. Attach images:
    • For size issues: Photos showing how the jacket fits (too big/small).
    • For defects: Photos highlighting the specific fault.
  3. RMA Number: Once approved, we’ll provide you with an RMA number.

Return address:

341 W Kathleen Dr
Des Plaines IL 60016
United States

Important:

  • Return shipping costs are the responsibility of the customer.

REFUNDS

  • Refunds are processed within 10 days of receiving and inspecting the returned item.
  • For refunds:
    • You must ship the item back within 4-5 days of marking the return.
    • Provide a tracking code and shipping merchant details.

EXCHANGE POLICY

  1. Submit photos of the jacket and explain the issue clearly.
  2. Exchanges are allowed once:
    • Size Adjustments: Provide updated measurements for a new tailored jacket.
    • Defects: Highlight the issue; we’ll replace it.

Important Notes:

  • After receiving your exchanged jacket, no further exchanges or refunds will be allowed.
  • The replacement jacket will be shipped after the original jacket is returned to us.

CUSTOMIZED PRODUCTS

For custom-sized or fully customized jackets:

  • No full refunds. You can:
    • Claim 70% refund, OR
    • Exchange for another jacket (pay shipping charges).

CANCELLATION POLICY

  • Orders canceled within 24 hours: Full refund.
  • Orders canceled after 24 hours: 75% refund (25% is deducted due to production costs).

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

pricythe@gmail.com

Contact@thepricy.com