Rustic Red The Urban Voyager Backpack

DELIVERY LOCATION

We deliver items worldwide.

ORDER PROCESSING & MANUFACTURING TIME

Once your order is placed, our skilled craftsmen begin working on your jacket. The manufacturing process typically takes 3 to 9 business days, depending on the jacket’s design and materials used.

• Simple Jackets – These are crafted in the shortest time frame.
• Detailed Designs & Embroidery Work – Jackets with intricate embroidery or special detailing may take longer, as precision and craftsmanship are required to ensure high-quality results.

We prioritize quality and attention to detail in every jacket we create. Rest assured, we work efficiently to deliver your order as soon as possible.

DELIVERY TIME

• Free Shipping: Delivery in 7 to 10 business days
• Standard Shipping: Delivery in 5 to 7 business days
• Express Shipping: Delivery in 2 to 4 business days
  

Note:

• We do not ship on Saturdays, Sundays, or holidays.

Notice:

Jackets included in the $99 Sale are final sale — no returns or exchanges.

But don’t worry! You're still getting the same premium quality as our regular-priced jackets. Trust us, you’ll be glad you grabbed the deal!

✅ All other items (not part of the $99 Sale) are eligible for returns and exchanges, as usual.

RETURNS

• Returns are accepted within 20 days from the purchase date.
• Customers typically have 09 to 10 days to file a return after receiving their jacket.
• Items must be in new, unused condition with original tags attached.

For size-related issues:

• 100% Refund: Only if you respond to our size confirmation email within 24 hours of receiving it.
• If the delivered jacket doesn’t match the measurements confirmed in the size email, you’re eligible for a 100% refund.
• If the delivered jacket matches the confirmed measurements but doesn’t fit, you can either:
• Exchange the jacket, OR
• Receive a 60% refund.

For delayed, damaged, or defective items:

• If the item isn’t delivered within 30 days or arrives damaged, you’re eligible for a 100% refund, following the return process below.

RETURN PROCESS

To return or exchange an item:

1. Email us at pricythe@gmail.com with your order number and issue details.
2. Attach images:
• For size issues: Photos showing how the jacket fits (too big/small).
• For defects: Photos highlighting the specific fault.
3. RMA Number: Once approved, we’ll provide you with an RMA number.

Return address:

341 W Kathleen Dr
Des Plaines IL 60016
United States

Important:

• Return shipping costs are the responsibility of the customer.

REFUNDS

• Refunds are processed within 10 days of receiving and inspecting the returned item.
• For refunds:
• You must ship the item back within 4-5 days of marking the return.
• Provide a tracking code and shipping merchant details.

EXCHANGE POLICY

1. Submit photos of the jacket and explain the issue clearly.
2. Exchanges are allowed once:
• Size Adjustments: Provide updated measurements for a new tailored jacket.
• Defects: Highlight the issue; we’ll replace it.

Important Notes:

• After receiving your exchanged jacket, no further exchanges or refunds will be allowed.
• The replacement jacket will be shipped after the original jacket is returned to us.

CUSTOMIZED PRODUCTS

For custom-sized or fully customized jackets:

• No full refunds. You can:
• Claim 70% refund, OR
• Exchange for another jacket (pay shipping charges).

CANCELLATION POLICY

• Orders canceled within 24 hours: Full refund.
• Orders canceled after 24 hours: 75% refund (25% is deducted due to production costs).
  

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

pricythe@gmail.com

Contact@thepricy.com